Terms and conditions

Terms and Conditions
Last Updated: [Insert Date]

Welcome to Lumeó! By purchasing from our online store, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

  • Lumeó operates exclusively as an online store. We do not have any physical locations.
  • These terms apply to all purchases made through our website.

2. Orders & Payments

  • We accept various secure payment methods, including PayPal, Google Pay, American Express (Amex), Visa, and Mastercard.
  • The price displayed on our website is the total cost of the product, including taxes and shipping fees.
  • We do not process custom orders at this time.

3. Shipping & Delivery

  • We ship worldwide.
  • Shipping times vary from 7 to 20 days depending on the destination.
  • If your order has not arrived within 20 days of purchase, please contact us at [Insert Support Email].
  • Once your order is shipped, you will receive a tracking number to monitor your package.

4. Returns & Refunds

  • You may return your product within 30 days from the date of purchase.
  • The item must be unused and in its original condition.
  • Customers are responsible for return shipping costs.
  • Once we receive the returned product, we will process a full refund to the original payment method.
  • Refund requests must be made no later than 20 days after purchase by contacting [Insert Support Email].

5. Product Warranty & Liability

  • If your product arrives damaged or defective, please contact us immediately at [Insert Support Email] with photos of the issue.
  • We will assess the situation and offer a replacement or refund accordingly.
  • Lumeó is not responsible for damages caused by misuse or mishandling after delivery.

6. Privacy Policy & Data Protection

  • We respect your privacy and do not share or sell your personal information with third parties.
  • We may collect necessary data such as your name, email, and address to process orders.
  • Our website may use cookies to enhance user experience, but you can disable them through your browser settings.

7. Intellectual Property

  • All images, texts, and content on our website are the exclusive property of Lumeó.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Contact Information

For any questions, concerns, or assistance, please reach out to us at [Insert Support Email].

By placing an order with Lumeó, you agree to these terms and conditions. We appreciate your trust and look forward to illuminating your space!