Frequently Asked Questions
Product Details
Q: What’s included with the lamp?
A: Each lamp comes with the lamp itself, a USB connector, and a remote control.
Q: Does the lamp have a warranty?
A: Yes, our lamps include a 30-day warranty. To make a claim, please email us at soulshinelamps@gmail.com
Q: Can the lamps be used outdoors?
A: Yes, the lamps can be used indoors and outdoors. However, ensure they are not exposed to water or direct sunlight to maintain their quality.
Q: How much energy do the lamps consume?
A: The lamps are designed to consume minimal energy, making them efficient and cost-effective.
Shipping & Returns
Q: Do you ship internationally?
A: Yes, we ship worldwide with delivery times ranging from 7 to 14 days.
Q: What happens if I want to return a product?
A: Returns are accepted within 30 days, and shipping costs are free. Once your return is processed, we will provide you with the return address.
Q: What if my order is lost or damaged during shipping?
A: If your order arrives damaged or gets lost, please contact us immediately at soulshinelamps@gmail.com, and we’ll help resolve the issue.
Payments
Q: How secure is my payment information?
A: Your payment information is 100% secure. We process all transactions through trusted platforms like Stripe and PayPal.
Q: What payment methods do you accept?
A: We accept PayPal, debit and credit cards, and Apple Pay.
Customer Support
Q: How can I contact customer support?
A: You can email us at soulshinelamps@gmail.com for any questions or concerns.
Q: How long does it take to get a response from customer support?
A: We aim to respond to all inquiries within 24-48 hours.